HCN Introduces new generation of in-room technology

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CHICAGO — Ottawa-based Hotel Communication Network has introduced patented "game-changing" in-room technology for hotels and convention planners. Having successfully installed the system in two major Chicago convention hotels, HCN is now offering the technology, industry wide, to hotel operators and convention managers.

HCN home screen 300 pixels for ET drop shadow"It's the ultimate competitive weapon for the convention hotel and a game changer for convention managers because it is the first innovation that actually makes it easier for the hotel, the convention manager and the convention attendee to get what they want," says Steve Brinn, Vice President of Hotel Marketing for HCN and a 30-year hotel industry veteran. "HCN's features can help energize and improve the convention experience while helping hotels secure and retain key convention business."

HCN's first installations-at the Hilton Chicago (1550 rooms since August 2010) and the InterContinental Hotel Chicago (800 rooms since January 2011)-are clear successes. More than 65 percent of the guests at the Hilton have used the technology and an overwhelming majority of them (85 percent in an HCN/Hilton survey) said they would prefer to stay in a hotel room with it.

"Installing HCN is going to be a huge win; this is potentially the most important in-room and convention innovation in the last several decades," says Kevin Bidner, president and CEO of HCN. "Guests love it, the hotel loves it, the convention managers love it-it is a complete win-win. Once we go live with multiple hotels in the same city, this becomes a 'city-wide communication network' allowing the convention to directly reach attendees in their room with instant and 'unmissable' information."

10 Food & Beverage lo res for ET drop shadowJohn Wells, general manager of the Hilton Chicago, concurs. "HCN is a breakthrough for the hotelier," he says. "For the first time I can directly reach every guest in every room with instant personal communication, with the ability to customize Hotel service offerings, including our room service menu. Customers today want information that is current, fast and accessible. With the Navigator in all of my guest rooms, I have increased guest satisfaction and have a competitive advantage in my marketplace."

Paving the Way for a New Generation of Convention Management Success

HCN's technology is the first interactive cross-platform information network that interconnects multiple hotels in one city, creating a city-wide communication network for use by the convention community. HCN gives convention managers the ability to create an exciting and informative real-time online community that's available to all attendees across the convention city. The convention goers can access it in four ways: in their hotel room using HCN's innovative touch screen Navigatorâ„¢ computer-like device, via their in-room TV, and via the guests' own laptop computer and mobile device.

Wayfinding-April21 lo res for ET with drop shadowFor convention planners, HCN means up to the minute connectivity unlike anything ever before offered. Conventions now can offer attendees the latest news and announcements, reference information and online chat rooms to keep them informed, energized and involved during the event. Messages and key information can be targeted at a single attendee, a limited group, or the entire group of meeting attendees.

In addition, convention planners can leverage the HCN platform to enhance their sponsorship programs and create a lucrative revenue opportunity that could cover the cost of broadcasting and contribute to the event's bottom line.

Breakthrough in-room technology for convention attendees

For attendees staying in hotels, it's a breakthrough in-room amenity. The network gives guests direct interactive access to virtually anything they need to make their convention experience smooth and productive. They have direct access to hotel services as well as citywide dining, nightlife, shopping, cultural events and attractions. Using HCN, attendees can order room service, browse current in-hotel restaurant menus, make meal reservations, talk with hotel staff and arrange for other hotel services. The technology goes even further, giving attendees a complete business center right in their hotel room, with built-in productivity applications. Because the system is internet-connected, they can make restaurant reservations or buy a ticket, right from the system.

Success in the Chicago Market portends a strong adoption rate in other convention cities

Armed with a strong success story in Chicago, HCN has upwardly scaled its operations to accommodate an anticipated strong demand from the convention industry. During the past two years, HCN has built a growing number of relationships with hoteliers and convention and tourism bureaus in major convention markets. As they learn of HCN's success in the Chicago market, these industry leaders are increasingly excited about the opportunity that this technology brings to their efforts to leapfrog their convention and tourism services into the 21st century.

Hotel Communication Network HCN is an Ottawa, Ontario, Canada based corporation with the goal of delivering mission critical guest self-service capabilities to the hotel, under the hotel's brand and control. HCN serves hoteliers who have embraced in-room technology as a cost-effective and guest-friendly way to automate and enhance guest services while reinforcing the hotel's brand message.

HCN provides a new high-value guest amenity that provides information, services and entertainment to every guest in every room as well as high-value meeting and conference services that offer competitive benefit to hotels in serving their customers.

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